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Frequently Asked Questions

Everything You Need To Know About Us

At California Spas & Leisure, we take pride in everything we do. With years of knowledge and great experience in the spa industry, we’ll answer all your questions and offer advice on the best spa or hot tub options for your budget and lifestyle. We’ll be happy to help you work out which spa tub is the best for your requirements and budget.

Notable facts:

California Spas & Leisure is a new store. We are independently owned and operated by industry professionals with over 25 years experience.

We are a new Cal Spas hot tub and swim spa dealer, but also sell high quality pre-owned hot tubs and swim spas that we acquire from previous customers and trade-ins.

Delivery times from time of ordering new products

  • Hot tubs < 2-3 weeks / Swim spa 3-4 weeks
  • Saunas < 3-5 weeks
  • Covana covers < 4-12 weeks (depending on model)
  • BBQ Islands < 4-5 weeks

These are typical order time, but not guaranteed

Do you provide service?

We provide service for hot tubs, swim spas and saunas through our service company www.waterloowaterservices.com to the region of KW and surrounding areas.

Do you provide installation and deliveries for other companies?

Our retail store does not perform any deliveries for other companies. Please see www.waterloowaterservices.com for any outside services.

Do you sell chemicals and supplies for other makes and brands of hot tubs?

We provide all kinds of chemicals, filters, parts and accessories for all makes and brands. Ordering may be necessary if not in stock.

Does your company provide concrete work for pads?

Our company is working with several trades people to provide this service. Over the next several months, our company will have its own concrete division. Check out our installation services page.

What areas do you deliver to?

Our showroom is centrally located in Waterloo between Mississauga and London. We cover these regions and their surrounding counties for service and deliveries.

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